Commercial Policies
Guidelines for cancellations, refunds, and agency operations
Cancellation Policy
1. Flight Cancellations
Flight cancellations are subject to the specific airline's fare rules. Some tickets may be non-refundable or only partially refundable as travel vouchers.
- Standard processing fee: $25 per passenger.
- Requests must be submitted at least 24 hours before departure.
- No-shows are generally 100% non-refundable.
2. Hotel Cancellations
Hotel policies vary by property and booking rate (Non-refundable vs. Flexible).
- Flexible rates: Free cancellation up to 48-72 hours before check-in.
- Non-refundable rates: Cancellation results in 100% loss of booking value.
- iTravelsHub service fee: $10 per booking for hotel changes.
Refund Policy
Refund Timelines
Once a refund is approved by the provider (airline/hotel), it will be processed back to your agency wallet or original payment method.
Wallet Refunds
3 - 5 Business Days
Bank/Card Refunds
7 - 14 Business Days
How to request a refund?
1
Go to My Bookings and select the booking.
2
Click on Request Cancellation button.
3
Our operations team will evaluate the fare rules and update you via notifications.
Need help with a dispute?
Contact our 24/7 support line for urgent cancellation needs.
